Continuous Process Improvement - Senior Expert

Job description

Every big company starts small. What was once a small garage project is now one of the 35 most visited websites worldwide! Our teams have worked hard to get us here, and we’re looking for dynamic minds to keep pushing us forward. Join our #DoclerSquad and work with peers from over 30 different countries. Let’s tackle exciting projects together while having loads of fun and helping to shape the #LifeAtDocler.


A bit about the job:

As a Continuous Process Improvement Senior Expert your tasks will be to play a crucial role in continuous process improvement and standardization; minimalize the possible mistakes within the processes. Identify root causes of issues and actions to drive resolution. Monitors international projects: increase effectiveness, improve service quality, increase customer satisfaction and reduce operational costs.


Duties and responsibilities:

  • Process design, continuous improvement methodologies and their application to improve business processes
  • Defines the problem, the expectations of the client, and the goals of the project
  • Collects data about the measurable elements of business processes, analyzes them in order to improve their results
  • Determines cause-effect connections, strives for taking all factors into account
  • Searches the root of the examined problem, eliminates potential causes of errors
  • Initiates Six Sigma projects and coordinates/manages them in order to achieve the project goals (cost reduction, increase of profits, development of the service in a way that better complies with the expectations of the client or exceeds them, improvement of quality, reduction of service time, etc)
  • Obtains the commitment of the management for the implementation of the necessary changes and provides support to process owners, facilitates the implementation of changes in the various levels of the organization
  • Organize internal Lean / Six Sigma trainings and workshops
  • Implementing the IDEA management system
  • Implementing CI champion network within the company
  • Simplify business reporting systems


Key requirements:

  • At least 5 years relevant experience within an international environment
  • Project management and process management knowledge
  • Advanced English language skills
  • Six Sigma Black Belt certification is an advantage
  • Advanced knowledge of business reporting systems

Personal characteristics:

  • Strong analytical and project management skills
  • Confident and dynamic personality
  • Strong interpersonal and communication skills with the ability to communicate effectively with colleagues and the upper management
  • Ability to multi task and prioritize tasks efficiently
  • Flexible, strategic team player with high integrity and ethical standards

What’s in it for You

  • Private health insurance (Medicover)
  • Free daily breakfast in the office
  • Free coffee, tea, and fresh fruit every day
  • Free guarded parking (cars, motorcycles, bikes)
  • Christmas Parties, Family Days and other surprise events
  • Chill rooms, creative areas, and LAN parties
  • Company branded merchandise (goodies)
  • BBQ grill and sport events (Teqball, basketball, futsal)
  • Fun, friendly atmosphere
  • Plenty of opportunities to grow within the company